DELIVERY & RETURNS
Dirt Industries established in early 2018 and has already grown to be a respected independent off road street wear label among some of the biggest brands in the world. We ship our gear worldwide - Check out our shipping information below. Any questions email us.
FREE SHIPPING OVER £30
All orders are shipped within 48 hours of ordering. Excludes weekends and bank holidays. Please allow up to 10 working days for personalised clothing.
• UK STANDARD 3-5 DAYS: FREE
• UK PREMIUM 1ST CLASS: £3.95
• FREE ON ORDERS OVER £30
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Dirt-Industries, PC1 Ltd, Castle House, Kingsway, Fforestfach, Swansea, SA5 4DL.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Dirt-Industries, PC1 Ltd, Castle House, Kingsway, Fforestfach, Swansea, SA5 4DL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any questions please contact firstname.lastname@example.org